2          The Information We Collect About You

2.1       The Usage data We collect may include information such as:

·      Your Device’s Internet Protocol address (IP address),

·      Browser type,

·      Browser version,

·      The pages of Our site that You visit,

·      The duration of your time on each page

·      Searches on Our site

·      Page response times

·      Page interaction information (including scrolling, clicks and hovering)

·      The time and date of your visit

·      Time zone

·      URL clickstream to, through and from Our site

·      Unique Device identifiers

·      other diagnostic data.

2.2       When accessing Our website with a mobile Device, We may collect additional information to the above such as:

·      The type of mobile Device

·      Mobile Device unique ID

·      Internet Protocol Address (IP address)

·      Your mobile operating system

·      The internet browser used

·      Unique Device identifiers

·      Other diagnostic data

2.3       The Information We Receive From Third Parties And Other Sources.

We sometimes work with third parties such as: analytics providers, search engine platforms, business partners, sub-contractors and advertising companies. It is possible that We may receive information about You from them. 

Information about You may also be received from other third parties such as credit reference agencies. When such data is collected from You by those parties, You should be informed at that stage that data may be shared internally by Us and can be combined with data collected by multiple sources.

3          How We Use The Information You Give To Us

3.1       We will use Your Information for the following purposes:

·      To provide monitor and maintain services such as bookings of accommodation 

·      To manage your account: including managing your registration as a user of the website.

·      To contact You to notify You of any changes or updates to your booking, inform You about the property itself or discuss your contract and payments. This may be via email, telephone calls, SMS or equivalent forms of electronic communication.

·      To ensure that You receive relevant and appropriate information from Us and Our website.

·      To manage your requests: to attend to and manage your requests to Us.

·      To ensure that the website will be presented in the most effective manner possible for your particular Device.

3.2       Where You have agreed for Us to do so, We may use Your Information to provide:

·      Newsletters and offers (if You have subscribed to this service). If You wish to unsubscribe to the newsletter, scroll to the bottom of an email sent by Us and look for the unsubscribe link. Click on it and You will be directed to a page that will allow You to unsubscribe from the mailing list.

·      Information regarding Our other services that We think may interest You based on those You have previously enquired about or purchased. 

·      News and information about Our sister company (Cotswold Grey)

3.3       Where You have agreed for Us to do so, We may permit third parties to provide information about goods or services We feel may interest You based on previous enquiries or purchases. We will only permit this to happen via electronic means such as email.

3.3.1    If You do not wish Us to use Your Data in this way, or You would not like Us to pass on your details to third parties for marketing purposes, please the relevant box/boxes blank on the data collection form.

 4          How We Use The Information We Collect About You

            The way We use this information includes (but is not limited to):

·      Improving Our website’s functionality and personalisation

·      Ensuring Our site is presented in an effective way on your particular Devices

·      Administration of Our services and website

·      Internal operations such as troubleshooting, data analysis, site research, and statistical or surveying purposes.

·      To aid Us in Our efforts to keep the website, Our company and premises secure.

·      To measure or gain understanding of the effectiveness of Our website, Our related services and effectiveness of promotional campaigns.

5          How We Use The Information We Receive About You From Other Sources

Where You have agreed for other companies or parties to do so, they may share Your Information with Us. We may then combine this data with the information You have given Us and information We collect from You. We may then use this combined information for the purposes set out above. This is dependent on the types of information We receive.

6          Cookies And Tracking Technologies

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile Device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

6.1       By using Our Website, You are agreeing to Our use of Cookies

6.2       Our website uses Cookies and other tracking technologies to track the activity of its users and store relevant information. This helps Us to provide a coherent and optimised experience when You browse Our website. It also helps us to distinguish You from other users and provide a more personalised experience by remembering the choices You made during your last visit and the pages that may interest You.

6.3       The tracking technologies used include beacons, tags and scripts. These technologies also collect and trace information which is used to analyse the use of Our site and improve Our overall services. The technologies We use on Our site include:

6.4   A Cookie is a small file placed on your Device comprising of letters and numbers. This file is transferred to your Device’s memory. The Cookies We use can be placed into four categories. These are:

·      Necessary Cookies – These are session cookies administered by Us and Our host, Squarespace. These Cookies are required for the operation of the website and can be used to enable security when logging into secure areas, authenticating users and preventing fraudulent use of accounts.

·      Analytical or Performance Cookies – These are usually session Cookies that allow Us to recognise individual users and count the amount of traffic the website is getting in different areas and on different pages. This helps Us to build an idea of how visitors move around the site and helps Us improve the way the website works and ensure it is functional and easy for users to navigate.

·      Functionality Cookies – These persistent Cookies will allow Our system to remember the choices You made last time You visited the site such as remembering language preferences, currency preferences, and your region. This allows Us to personalise content for You and ensure You have a positive experience when using Our website.

·      Cookie policy or notice acceptance Cookies – These Cookies identify if users have already accepted the use of Cookies on the website. 

6.5       Please note that third parties (such as web traffic analysis services or advertising companies) may also use Cookies. We do not have any direct control over the placement of such Cookies, but they are likely to be targeted or performance-based Cookies which We can use to better understand Our demographic and their needs.

6.6       You can instruct your Device to refuse all Cookies, or to indicate when a Cookie is being transferred to your Device. Please note that if You choose to block Cookies or do not accept them, You may not be able to access some parts of Our website in full.

6.7       Flash Cookies – Some features of Our website may use locally stored files (known as flash Cookies). These files collect and store information about your preferences or activities when using the site. For more information on flash Cookies, please read the article titled ‘Where can I change the settings for disabling or deleting local shared objects’ which can be found on the Adobe website (www.adobe.com) 

6.8       Web Beacons - Certain sections of Our website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs). These files permit Us, to do a few things including (but not limited to): counting users who have visited pages and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

7          Disclosure Of Information

7.1       You agree that We may share your Personal Information with the suppliers and sub-contractors that We may work with. The aim of this would be to ensure the performance of any contract We enter with them to allow Us to provide services to You. We will only do so where they are under a duty to process your Personal Data in accordance with the Data Protection Act 1998.

7.2       You also agree that We may share Your Data with search engine providers or analytics services. This will be done to ensure optimisation and overall improvement to Our website and services.

7.3       Disclosure of Your Information to third party platforms may occasionally be necessary. An example of this would be in the event that We buy or sell any business assets. The prospective seller or buyer may need to view this information in order to make an informed decision and We therefore may need to share it with them. If the business or relevant assets change ownership, We will notify You before Your Data is transferred. Following this, the data will then subject to a new Privacy Policy.

7.4       We may share your Personal Information if We are required to do so by law or in response to valid requests by public authorities (such as a court or government agency).

7.5       We may exchange your Personal Information with other companies or organisations for the purposes of fraud protection or and to lower risks for users when accessing secure areas of Our website.

7.5       If necessary, We may disclose your Personal Data to:

·      Comply with a legal obligation

·      Protect and defend the rights of the property of the company

·      Prevent or investigate possible wrongdoing in connection with Our services

·      Protect the personal safety of visitors of the website or others

·      Protect against legal liabilities

8          Your Rights

8.1       We will always ask for your permission before we collect your Personal Data for marketing purposes. We will also ask You if You will allow Us to disclose your Personal Data to any third party for marketing purposes.

You have the right therefore, to ask Us to not process your Personal Data for marketing purposes. You can exercise this right by checking or unchecking certain relevant boxes on the forms used to collect Your Data.

8.2       If You have already given permission and wish to revoke it, please do so at any time by contacting Us at info@luxurycotswoldretreats.com

8.3       Occasionally Our website may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

9          Data Retention

We will not store your Personal Information for any longer than necessary.

10        Security And Your Personal Information

10.1     The security of your Personal Data is of the utmost importance to Us. We do, however, ask You to remember that no method of data transmission via the internet or method of electronic storage can be 100% secure. We strive to use the best commercially accepted means of protecting Your Data, however We cannot guarantee it is 100% secure.

10.2     When processing sensitive payment information, We use a secure connection which is enabled when You enter the secured areas of the site. To know that this secure connection is in place and activated, look for the padlock icon (or equivalent) in the status bar of your web browser.

10.3     We use the third-party payment processor, Sagepay. The sensitive card payment details which You submit via Our website are handled and securely stored by Sagepay and not by Us.

11        Access To Information

Under the Data Protection act 1998 (or any equivalent legislations) You have the right to access any information We hold about You.

12        Changes To Our Privacy Policy

We may update Our privacy policy from time to time. If this occurs, We will update You of any changes by posting the new privacy policy on this page and the ‘last updated’ date at the top of this document will be altered.

Where appropriate, We will notify You by email.

We advise that You check this page periodically for any changes so You can see any updated information We may have to share.

13        Contact Us

We welcome questions regarding Our privacy policy. Should You have a question for Us about this policy, please email Us at info@luxurycotswoldretreats.com